© Elisabeth Pfahler-Scharf

Lifelong learning is considered a key skill for long-term success—both professionally and personally. Every change requires adjustment and further development. Traditionally, trainees are expected to learn while trainers impart knowledge. However, this dynamic is shifting. Digitalisation is transforming work, communication, and learning processes, and young people bring their own expectations into the mix.

For Generation Z—those born approximately between 1995 and 2010—AI, apps, and digital networks are second nature. They are accustomed to quick communication, intensive exchange, and regular feedback, which they also expect from training. This presents challenges for trainers, as observed by long-time corporate trainer and moderator Mark Prévoteau (pictured above). His advice: "Being curious and open to new media and tools is essential. Generations Z and Alpha extensively use AI, challenging today’s trainers."

"Willingness to learn is indispensable for trainers today (...). Trainers who are not willing to learn themselves appear hardly credible."

AI tools not only change how we learn, but also what skills trainees need. Critical evaluation, contextualising, and creatively applying content are becoming increasingly important. Trainers today are more like learning facilitators and reflection partners than mere knowledge dispensers. They should help trainees critically analyse AI—regarding data quality, credible sources, or possible biases. Therefore, training in digital didactics and AI basics is crucial: How do AI systems work? What are their opportunities and limitations? How can learning processes be personalised and pedagogically sound using AI? Sabine Bleumortier, a consultant and trainer in trainer qualification for about 18 years, emphasises: "Digital tools, learning platforms, or AI-based learning materials enable flexible and individualised learning. However, the key is for trainers to understand how to use these tools effectively."

Open Exchange as the Key to Learning Success

Willingness to learn is not only needed in digitalisation and further education but also in interactions with trainees. Open exchange is crucial: Group or one-on-one discussions, regular feedback, and collaborative learning formats promote closeness and trust. This fosters a relationship of equals—the foundation for effective learning.

Trainers also benefit: They get to know their trainees better and enhance their skills in communication, conversation, and team management. Listening, providing feedback, and accepting criticism are part of this. Such an approach creates an atmosphere where trainees feel heard and actively participate. This boosts motivation, making training more successful and enjoyable for both sides.